Return Policy
Your satisfaction is guaranteed.
If you are not satisfied with your purchase, please send an email support@tnbglasses.com or call TNB Glasses Customer Care at 1-844-387-4289 for a Return Authorization (RA) number within 30 days of receipt of product.
The product must be returned within 10 calendar days of the issuance of the RA number. All products must be packed in the original packaging including any accessories, manuals, documentation and registration that were included with the product.
If the item is returned in the original condition, we will exchange it or provide you with a refund based on your original method of payment. Returns that do not meet this condition may be subject to a restocking fee.
RETURN PROCESS
Follow these simple steps for a prompt refund:
1. Obtain a Return Authorization number by calling Customer Care at 1-844-387-4289; please have your invoice or packing list handy when placing the call.
2. Securely package item(s) in the original packaging (including any documentation, manuals, warranty information, registration, etc. that were received along with the product).
3. Include the packing list in the box & please write the RA number on the outside of package.
4. Depending on your location, they will either be able to pick up the order from your house or you will be able to drop it off at one of their drop off locations.More detailed instructions will be provided during TNB Glasses Customer Care Call
5. Once your return is received and verified, we will credit you in the same form of the original payment for the price of the item(s) usually within 15 business days of receipt.
DISCLAIMERS
RETURN AUTHORIZATION (RA) NUMBER REQUIRED
All products being returned must have a Return Authorization number in order for a prompt refund. Product must be returned within 10 days of issuance of Return Authorization number. Original freight charges (if any) are not refundable.
30-DAY RETURN PERIOD
You must request a Return Authorization number within 30 days of the date of original purchase. Securely package items as we are not responsible for any items lost or damaged in transit.
MISSING ITEM OR DAMAGED PRODUCT FEE
Additional fees may be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in "sellable" condition).
Note: We only accept returns on items purchased from TNBGlasses.com. Items purchased from any TNB Glasses partners retailer directly must be returned to the place of purchase.
